Shipping Policy

Order Processing

All orders placed through Barknido are processed within 1 to 3 business days, excluding weekends and public holidays. Orders placed on Friday afternoon, Saturday, or Sunday will begin processing the following Monday. During peak seasons, sales events, or promotional periods, processing time may extend to 4 business days to ensure accurate picking, packing, and quality checks. We review each order to verify product availability, shipping address completeness, and payment validity before dispatch. In cases where an item is temporarily out of stock, we will notify you promptly and offer options such as order cancellation, replacement, or delayed fulfillment.

Shipping Coverage

Barknido provides international shipping to most regions worldwide. We work with trusted logistics partners to ensure reliable delivery across different countries and territories. Please note that certain remote areas, restricted zones, or regions with limited transportation infrastructure may experience longer transit times or require additional shipping fees. Customers are responsible for providing a complete and accurate delivery address, including apartment numbers, postal codes, and regional details where applicable. Failure to do so may result in delayed delivery, failed delivery attempts, or additional fees.

Shipping Timeframes

Standard international shipping typically takes 7 to 21 business days from the date of dispatch, depending on the destination country, customs processing, and local courier efficiency. Delivery estimates begin once the order has been shipped, not when the order is placed. We do not guarantee exact delivery dates, but we provide tracking information so you may monitor progress throughout the journey. Expedited shipping options are available for an additional fee at checkout, reducing transit time to approximately 5 to 10 business days where supported.

Shipping Costs

Shipping fees are calculated based on package weight, dimensions, destination country, and selected shipping method. Orders that meet specific order value thresholds may qualify for free or discounted standard shipping, as promoted on our website from time to time. Additional fees may apply for oversized items such as large cat trees, wooden coops, or multi-level cages due to their dimensional weight. All applicable fees are displayed clearly during checkout before payment is finalized.

Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your package. You may use this number to check updates on carrier websites. Please allow up to 48 hours for tracking information to become fully active after dispatch. If tracking remains inactive beyond this period, contact our support team for assistance.

Lost or Stuck Shipments

In the event that a package is marked as lost by the carrier or has not updated for an extended period, we will initiate an investigation with the logistics provider. If the package is confirmed lost, we will reship the order or offer a full refund at your discretion. We do not hold customers responsible for carrier errors or shipping delays outside of our control, but we will assist in resolving issues as quickly as possible.

Customs and Import Duties

International orders may be subject to import taxes, customs duties, or inspection fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping fees. Customs policies vary widely by country, so we recommend checking local regulations before placing an order. We provide accurate commercial invoices and necessary documentation to help smooth customs clearance, but we cannot control delays caused by customs procedures.

Final Notes

By placing an order with Barknido, you agree to the terms outlined in this shipping policy. We reserve the right to modify shipping terms without prior notice, though any changes will not affect orders already in process. Our goal is to deliver your pet products safely and efficiently, supporting a smooth and reliable shopping experience for every customer.