Shipping Policy
Order Processing
All orders placed through Juli Technology Network Limited are processed within 1 to 3 business days, excluding weekends and public holidays. Orders placed on Friday afternoon, Saturday, or Sunday will begin processing the following Monday. During peak seasons, sales events, or promotional periods, processing time may extend to 4 business days to ensure accurate picking, packing, and quality checks. We review each order to verify product availability, shipping address completeness, and payment validity before dispatch. In cases where an item is temporarily out of stock, we will notify you promptly and offer options such as order cancellation, replacement, or delayed fulfillment.
Shipping Coverage
Juli Technology Network Limited provides international shipping to most regions worldwide. We work with trusted logistics partners to ensure reliable delivery across different countries and territories.
Shipping Timeframes
Standard international shipping typically takes 7 to 21 business days from the date of dispatch, depending on the destination country, customs processing, and local courier efficiency. Delivery estimates begin once the order has been shipped, not when the order is placed. We do not guarantee exact delivery dates, but we provide tracking information so you may monitor progress throughout the journey.
Shipping Costs
Free Shipping Service is provided for all orders placed through Juli Technology Network Limited, with no minimum order value requirement.
Order Tracking
Once your order is dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your package. You may use this number to check updates on carrier websites. Please allow up to 48 hours for tracking information to become fully active after dispatch. If tracking remains inactive beyond this period, contact our support team for assistance.
Lost or Stuck Shipments
In the event that a package is marked as lost by the carrier or has not updated for an extended period, we will initiate an investigation with the logistics provider. If the package is confirmed lost, we will reship the order or offer a full refund at your discretion. We do not hold customers responsible for carrier errors or shipping delays outside of our control, but we will assist in resolving issues as quickly as possible.
Customs and Import Duties
International orders may be subject to import taxes, customs duties, or inspection fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping fees. Customs policies vary widely by country, so we recommend checking local regulations before placing an order. We provide accurate commercial invoices and necessary documentation to help smooth customs clearance, but we cannot control delays caused by customs procedures.
Final Notes
By placing an order with Juli Technology Network Limited, you agree to the terms outlined in this shipping policy. We reserve the right to modify shipping terms without prior notice, though any changes will not affect orders already in process. Our goal is to deliver your pet products safely and efficiently, supporting a smooth and reliable shopping experience for every customer.
Please note that we do not currently ship to P.O. Boxes, military addresses (APO/FPO/DPO), sanctioned countries, or certain remote regions where carrier service is unavailable.