Contact Us
At Juli Technology Network Limited, we value open and clear communication with our customers. Whether you have questions about product specifications, assembly instructions, shipping details, return policies, or general pet care guidance, we are ready to assist you. Our team is dedicated to providing helpful, timely, and accurate responses to ensure you have the best experience with our products and services. We strive to create a reliable support system for every pet owner who chooses our habitats, beds, trees, and shelters.
Customer Support Email
For the fastest response, please contact us via email. Our support team monitors messages regularly and aims to reply within 24 to 48 business hours. When reaching out, please include your order number if your inquiry relates to a purchase, as this helps us locate your details quickly and provide a more efficient solution. Whether you need help assembling a multi-level cat tree, understanding cage dimensions, troubleshooting product stability, or requesting clarification on our policies, we are prepared to assist thoroughly.
Email: [email protected]
Business Address
Our operational base supports the design, quality control, and logistics of our pet products. While our focus is on online customer service and international shipping, our physical location helps coordinate production oversight, packaging standards, and distribution efficiency. This allows us to maintain consistent quality across our range of cat trees, small pet cages, plush beds, reptile hideouts, garden insect houses, wooden coops, and furniture-style pet products.
Address: Building 2, Zhenjiayi Creative Park, Guantang Village, Panyu District, Guangzhou, Guangdong, China
Response Time Expectations
We make every effort to respond to all customer inquiries within two business days. During peak periods, such as holidays or sales events, response times may extend slightly, but we will never leave your message unattended. We prioritize inquiries related to order issues, shipping delays, and product defects to ensure urgent matters are resolved quickly. For general questions about product materials, cleaning instructions, or suitability for specific pets, we provide detailed and practical guidance to help you make informed decisions.
How to Help Us Assist You Better
To speed up the support process, include relevant details when contacting us. For order-related questions, share your order number, product name, and a clear description of your concern. If you are reporting a damaged or defective item, include a brief description of the issue. For assembly questions, specify which product you are working with and which step you find unclear. Providing accurate information helps us understand your needs quickly and deliver precise solutions without unnecessary delays.
Types of Inquiries We Handle
We handle a wide range of customer inquiries, including product availability, material safety information, assembly guidance, shipping updates, return or refund requests, policy clarifications, and feedback on your experience with our products. Many customers reach out to ask whether a particular habitat is suitable for their pet’s size or behavior, and we are happy to offer personalized recommendations based on species, living space, and daily habits. We also welcome feedback on how we can improve our designs or services to better meet the needs of pets and their owners.
Feedback and Suggestions
We greatly appreciate customer feedback, as it helps us refine our products and enhance our user experience. If you have suggestions for new features, design improvements, or additional pet products you would like to see us offer, please share them with us. Many of our recent product updates, including enhanced stability for cat trees, deeper base cages for hamsters, and more comfortable plush bedding, come directly from customer input. We are continuously working to expand and improve our line based on real-world use and customer needs.
Final Note
Thank you for taking the time to reach out to Juli Technology Network Limited. We appreciate your trust in our products and are committed to supporting you and your pets with reliable, safe, and well-designed habitats and accessories. Every message matters to us, and we will always treat your inquiry with care and attention.