Refund & Returns Policy

Eligibility for Returns

Juli Technology Network Limited accepts returns on unused, undamaged, and resalable items within 30 calendar days from the date of delivery. To qualify for a return, products must be in their original packaging, include all accessories, manuals, and parts, and show no signs of wear, dirt, damage, or pet use. Items that are stained, scratched, modified, or assembled in a way that cannot be repackaged safely are not eligible for return. Personalized or customized products are non-returnable unless they arrive defective or damaged.

Defective or Damaged Items

If you receive an item that is defective, damaged during shipping, or incorrectly sent, please contact our support team within 7 days of delivery. We may request clear photos or videos showing the issue for verification purposes. Once confirmed, we will provide a prepaid return label, arrange a replacement shipment, or process a full refund including original shipping costs. We cover all related expenses for returns caused by our error or manufacturing defects.

Initiating a Return

To start a return, contact our support team with your order number, reason for return, and photos of the product and packaging if applicable. Our team will review your request and send instructions for returning the item. Do not send back products without prior approval, as this may delay processing or result in refusal of the return. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Refund Processing

Approved refunds are processed within 5 to 10 business days after we receive and inspect the returned item. Refunds are issued to the original payment method used at checkout. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account. Original shipping charges are non-refundable unless the return is due to our error, defective goods, or damaged items.

Return Shipping Responsibilities

For returns based on customer preference, such as changed mind or incorrect ordering, the customer is responsible for all return shipping costs. We recommend using a trackable shipping service to ensure the package reaches us safely. Juli Technology Network Limited is not responsible for items lost or damaged during return transit. For oversized or heavy items such as wooden cages, large cat trees, or furniture-style litter boxes, return shipping fees may be substantial, and customers should consider this before initiating a return.

Exchanges

Exchanges are available for defective, damaged, or incorrectly shipped items. We do not offer direct exchanges for customer preference changes, but you may return an eligible item for a refund and place a new order separately. This ensures faster processing and greater flexibility for product selection.

Non-Returnable Items

Certain items are not eligible for return due to hygiene, safety, or nature of use. These include plush beds that have been used, habitat bedding, small pet toys, natural hideouts, and products that come into direct contact with animals for extended periods. We enforce this policy to maintain health standards and ensure all outgoing products remain safe and clean for every customer.

Policy Changes

Juli Technology Network Limited reserves the right to update or modify this return and refund policy at any time without prior notice. Changes will not apply to orders placed before the update date. We encourage customers to review this policy periodically for the latest terms. Our goal is to maintain fair and reasonable policies that protect both customers and our ability to provide high-quality, safe pet products.