Privacy Policy
Introduction
Juli Technology Network Limited is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect data when you visit our website, create an account, place an order, or communicate with our team. We adhere to international data protection principles and do not sell, rent, or share your personal information with third parties for unrelated marketing purposes without your explicit consent.
Information We Collect
We collect information that you voluntarily provide to us, including your full name, shipping address, billing address, email address, phone number (if provided), and payment details. We may also collect non-personal information automatically, such as your IP address, browser type, device information, browsing behavior, and pages visited. This helps us improve website performance, optimize user experience, and prevent fraudulent activity.
How We Use Your Information
Your personal data is used primarily to process and fulfill orders, arrange shipping, send order confirmations, provide shipping updates, and respond to customer inquiries. We may also use your email address to send important service-related notifications such as order status, delivery alerts, and policy updates. With your consent, we may occasionally send information about new products, promotions, or care guides. You may opt out of marketing communications at any time.
Data Storage and Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Sensitive payment data is processed through secure third-party payment providers and is not stored on our servers. Access to personal data is restricted to authorized staff who require it for order fulfillment and customer support. We retain your information only for as long as necessary to fulfill the purposes outlined in this policy.
Third-Party Services
We may share limited information with trusted third-party service providers to assist in operating our business, such as shipping carriers, payment processors, and website hosting platforms. These partners are required to protect data confidentiality and use information only for the specific services they provide. We do not share personal data with unrelated third parties for their own marketing use.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, remember preferences, and analyze website traffic. Cookies are small text files stored on your device that help improve functionality. You may disable cookies through your browser settings, though this may affect certain features of the website. We do not use cookies to collect sensitive personal information without consent.
User Rights
Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information. You may also object to or restrict certain data processing activities. To exercise these rights, contact our support team with your request and account information. We will respond to valid requests within a reasonable timeframe in accordance with applicable data protection regulations.
Children’s Privacy
Our website and products are intended for use by adults responsible for pets. We do not knowingly collect personal information from individuals below the age of majority. If we become aware that we have collected data from a minor without parental consent, we will delete that information immediately.
Policy Changes
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be posted on our website with an updated effective date. Continued use of our services after such changes constitutes acceptance of the revised policy.
Contact Information
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please reach out using the contact details provided on our website. We are committed to addressing privacy-related inquiries promptly and transparently to maintain your trust.
Please note that we do not currently ship to P.O. Boxes, military addresses (APO/FPO/DPO), sanctioned countries, or certain remote regions where carrier service is unavailable.